Luxer Watches Return/Refund Policy

Thank you for shopping at LuxerWatches!

We offer refund and/or exchange within the first 60 days of your purchase, if 60 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.

Eligibility for Refunds and Exchanges

• Your item must be unused and in the same condition that you received it.

• The item must be in the original packaging and include all tags and booklets.

• Customer is responsible for the watch till it arrives back at our place.

• Customer is responsible to pay for return postage.

• We recommended to return the item with a tracking number and insurance since it is the customer who is responsible until it arrives back at our store.

Exchanging or Refund Returning Your Watch

If there is a problem with your watch or if you want to exchange it, follow the guidelines below for prompt service and satisfaction.

• Receive a return authorization by contacting us via chat, contact form or by phone at 1.866.237.8820.

• Place your brand new watch with tags along with all accompanying owner’s manuals, certificates of authenticity, and appraisal into the original packaging that you received your watch in. Any items returned without the original paperwork will not be accepted

• Be sure to include the invoice with notation of the reason that you are returning your order. Watches that have been altered, used in any way or that are damaged after delivery to you will not be accepted.

• Make sure that the order is sealed safely and securely so that no damage will occur to the contents of the package during transit.

• We do suggest shipping back your return with a tracking number/insurance supplied by your shipper. We cannot process returns for items we don't receive.

Before you decide to return or exchange your watch be sure to review our return and exchange policies and contact us at 1.866-237-8820 with any questions or concerns that you may have. Our professional team can assist you with information about what documentation will be required and how the package should be sent back to us safely and securely.