Anonymous customer published 11/05/2020 following an order made on 03/04/2020
Had a positive conversation with Luxer re: return of product in which they said they would send instructions for return via email. That email never came (YES!!! I DID check my spam folder). I called again---line was busy (I thought that was odd) and reached out to them with an email, but again, no response. Returned product with a note that I expected a prompt refund for product (I understand that the shipping cost is my responsibility) and will be monitoring that closely. STILL NO RESPONSE!!
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